Privacy Policy

Master Agent Life, LLC, doing business as Productive Flow ("we," "our," or "us"), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, subscribe to communications, or work with us in a professional capacity. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

We collect information that you voluntarily provide, such as:

***Information submitted via forms, including your name, email address, and any additional details you choose to share.

***Information provided when subscribing to receive emails, updates, newsletters, program details, or other communications.

***Sensitive and personal information shared during interactions, such as intake forms (e.g., through Acuity Scheduling), recorded meetings, or AI-generated transcripts of sessions.

We understand the nature of our work as a certified integrative nutrition health coach, life coach, crisis counselor, energy healer, meditation trainer, and hypnotherapist. This includes handling sensitive personal histories, life details, or workplace-related concerns. We treat this information with the utmost care and confidentiality.

We do not collect financial details, social security numbers, or similar sensitive identifiers through our website forms.

How We Use Your Information

The information we collect is used for the following purposes:

***To communicate with you and send newsletters, updates, program information, or other requested content.

***To provide sessions, programs, and services tailored to your needs.

***To ensure safe and effective handling of sensitive information shared in the course of our services.

Sensitive information shared within the scope of therapeutic, non-therapeutic, coaching, or healing interactions will be kept confidential in compliance with ethical and legal standards.

Sharing Your Information

We may share your data with third-party service providers that enable us to deliver services effectively, including but not limited to:

***Google Suite products (e.g., Google Meet, Gmail, Google Drive) for communication and data storage.

***Acuity Scheduling for appointment bookings and intake forms.

***Hey Marvelous, FloDesk, High Level, Crowdcast, and social media platforms for course delivery, email marketing, webinars, and other communications.

While we strive to use GDPR-compliant tools, these providers are bound by their own privacy policies to protect your data. Providers may change over time, but we will ensure that appropriate safeguards remain in place for your information.

We do not sell, rent, or trade your personal information to third parties.

Confidentiality & Sensitive Information

We take the confidentiality of sensitive data shared during sessions or therapeutic work seriously. Any information you choose to disclose during private sessions or through intake forms, recorded meetings, or AI-generated transcripts will be:

***Treated as confidential and protected according to applicable privacy laws and ethical practices.

***Used only within the context of our professional services to provide the highest level of care and support.

***Accessed only by necessary personnel or systems involved in service delivery.

International Data Transfers

Although we are based in the United States, we recognize that some of our clients and subscribers may reside outside the U.S., including in regions governed by laws like GDPR. If you are accessing our services from the European Union (EU) or similar jurisdictions, please note:

***Your information will be transferred to, stored, and processed in the United States. By providing us with your data, you consent to these transfers and understand that U.S. data protection laws may differ from your local jurisdiction.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

***Access: You can request access to the personal data we hold about you.

***Correction: You can request changes to incorrect or incomplete information.

***Deletion: You can request deletion of your data, subject to legal requirements or obligations.

***Objection: You can object to how your data is used, especially for marketing purposes.

***Withdrawal of Consent: You can withdraw your consent for us to process your data.

To exercise these rights, contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate security measures to protect personal and sensitive data. This includes secure storage, encryption, and access limitations to safeguard against unauthorized access, use, alteration, or sharing. However, no system can guarantee absolute security, and we cannot fully protect data from all risks.

Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. When updates are made, we will revise the "Effective Date" at the top of this page. Continued use of our website or services after changes have been posted indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Master Agent Life, LLC, dba Productive Flow

Buford, GA, USA

Email:

[email protected]

We are committed to addressing your concerns promptly and transparently.